Refund & Returns Policy

At Pink Parcel Club, every parcel is thoughtfully curated, lovingly packed, and carefully checked before it leaves our hands. We hope your gift brings as much joy to receive as it did for us to create.

Because our parcels contain food, personal care products and curated gift items, we generally do not accept returns or exchanges for change of mind.

Damaged, incorrect or faulty items

If your parcel arrives damaged, faulty, or you've received the wrong item, please get in touch within 7 days of delivery by emailing hello@pinkparcelclub.com.au

To help us resolve the issue as quickly as possible, please include:

• your order number
• a description of the issue
• clear photographs of the item and any damage

We'll assess each situation individually and, where appropriate, we'll happily arrange a replacement, store credit or refund.

Change of mind

As each Pink Parcel is carefully curated and contains food and personal care products, we are unable to accept returns or offer refunds for change of mind.

Please choose carefully before placing your order.

As many of our parcels are sent directly as gifts, we encourage recipients to inspect their parcel soon after delivery and contact us promptly if there are any issues.

Allergies and preferences

Product ingredients and allergen information are available on the packaging of individual items included in your parcel.

While we do our best to provide product information where possible, Pink Parcel Club cannot guarantee that products are free from specific allergens. If you're purchasing for someone with allergies or dietary requirements, please contact us before ordering and we'll do our best to help.

Refunds

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If you have any questions about your order, we'd love to hear from you at hello@pinkparcelclub.com.au